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Customer services

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Displaying: 1 - 30 of 94 items.
Simply Better: Winning and Keeping Customers by Delivering What Matters Most

Simply Better: Winning and Keeping Customers by Delivering What Matters Most

By Patrick Barwise , Sean Meehan
Hardback
Usually ships within 3-7 days

Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage

Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage

By Nickolaj Siggelkow , Christian Terwiesch
Hardback
Usually ships within 3-7 days

How to Have Your Cake and Eat It Too: An Introduction to Service Design

How to Have Your Cake and Eat It Too: An Introduction to Service Design

By Margus J. Klaar
Paperback / softback
Usually ships within 3-7 days

Co-Create: How Your Business Will Profit from Innovative and Strategic Collaboration

Co-Create: How Your Business Will Profit from Innovative and Strategic Collaboration

By David Nour
Hardback
Usually ships within 3-7 days

Would You...to Your Mother

Would You...to Your Mother

By Jeanne Bliss
Hardback
Usually ships within 3-7 days

What Customers Hate: Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business

What Customers Hate: Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business

By Nicholas Webb
Paperback / softback
Usually ships within 3-7 days

How To Become A Rainmaker

How To Become A Rainmaker

By Jeffrey J Fox
Paperback / softback
Usually ships within 3-5 weeks

Wow! That's What I Call Service: Stories of Great Customer Service from the Wow! Awards

Wow! That's What I Call Service: Stories of Great Customer Service from the Wow! Awards

By Don Hales , Derek Williams
Paperback
Usually ships within 3-5 weeks

CEX Sells: New Inspiration for Valuable Customer Experiences

CEX Sells: New Inspiration for Valuable Customer Experiences

By Deborah Wietzes , Beate van Dongen
Paperback / softback
Usually ships within 3-5 weeks

The Experience Economy, With a New Preface by the Authors: Competing for Customer Time, Attention, and Money

The Experience Economy, With a New Preface by the Authors: Competing for Customer Time, Attention, and Money

By B. Joseph Pine II , James H. Gilmore
Hardback
Usually ships within 3-5 weeks

The Buzz: 50 Little Things that Make a Big Difference to Worldclass Customer Service

The Buzz: 50 Little Things that Make a Big Difference to Worldclass Customer Service

By David Freemantle
Paperback / softback
Usually ships within 3-5 weeks

Hug Your Customers: Love the Results

Hug Your Customers: Love the Results

By Jack Mitchell
Paperback / softback
Usually ships within 3-5 weeks

Customer Mania!: It's Never Too Late to Build a Customer-Focused Company

Customer Mania!: It's Never Too Late to Build a Customer-Focused Company

By Ken Blanchard
Paperback / softback
Usually ships within 3-5 weeks

Nincompoopery: Why Your Customers Hate You--and How to Fix It

Nincompoopery: Why Your Customers Hate You--and How to Fix It

By John R. Brandt
Hardback
Usually ships within 3-5 weeks

Customer Is King: How to Exceed Their Expectations

Customer Is King: How to Exceed Their Expectations

By Robert Craven
Paperback / softback
Usually ships within 3-5 weeks

How to Start and Run a B&B, 4th Edition

How to Start and Run a B&B, 4th Edition

By Stewart Whyte
Paperback / softback
Usually ships within 3-5 weeks

Great Customer Service on the Telephone

Great Customer Service on the Telephone

By Kristin Anderson
Paperback / softback
Usually ships within 3-5 weeks

A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction

A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction

By Andrew Waite
Paperback / softback
Usually ships within 3-5 weeks

Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

By Steve Curtin
Paperback / softback
Usually ships within 3-5 weeks

Winning Her Business: How to Transform the Customer Experience for the World's Most Powerful Consumers

Winning Her Business: How to Transform the Customer Experience for the World's Most Powerful Consumers

By Bridget Brennan
Paperback / softback
Usually ships within 3-5 weeks

Delivering Quality Service

Delivering Quality Service

By Valarie A. Zeithaml
Paperback / softback
Usually ships within 3-5 weeks

Customer Service Wolf

Customer Service Wolf

By Anne Barnetson
Hardback
Usually ships within 3-5 weeks

The Umami Strategy: Stand Out by Mixing Business with Experience Design

The Umami Strategy: Stand Out by Mixing Business with Experience Design

By Aga Szostek
Paperback / softback
Usually ships within 3-5 weeks

Hug Your Haters

Hug Your Haters

By Jay Baer
Hardback
Usually ships within 3-5 weeks

Competing Against Luck: The Story Of Innovation And Customer Choice

Competing Against Luck: The Story Of Innovation And Customer Choice

By Clayton M. Christensen , Taddy Hall
Paperback / softback
Usually ships within 3-5 weeks

The Venterra Experience- 10 Years of Wow Moments

The Venterra Experience- 10 Years of Wow Moments

By Venterra Realty
Paperback / softback
Usually ships within 3-5 weeks

The Venterra Experience- WOW Matters 11th Edition

The Venterra Experience- WOW Matters 11th Edition

By Venterra Realty
Paperback / softback
Usually ships within 3-5 weeks

Rethinking Users: The Design Guide to User Ecosystem Thinking

Rethinking Users: The Design Guide to User Ecosystem Thinking

By Michael Youngblood , Benjamin Chesluk
Hardback
Usually ships within 3-5 weeks

Earn It: Building Your Bank's Brand One Relationship At a Time

Earn It: Building Your Bank's Brand One Relationship At a Time

By Carl Ryden , Dallas Wells
Hardback
Usually ships within 3-5 weeks

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

By Chris Denove , James D Power
Paperback / softback
Usually ships within 3-5 weeks

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